The Role of Patient Experience in Health Care in Nagaland
If a family member is sick, you would like to look up the internet to see what it says. You type in some key words in Google and you will find several pages of web links, directing you to a lot of useful websites and some not useful ones. You ask for a second opinion from your family relative doctor. You search for experience of other people who have suffered similar ailments. Patient experience is gaining importance in informing how best to deliver health care. In the UK, patient experience is being researched to guide the National Health Service. It is acknowledged that most patients now search the internet before or after visiting a doctor. Even if an old patient may not be tech savvy, there is a younger family member who can do so for her. There are also online discussion forums and chat rooms where patients are communicating with each other about their disease condition. There is a suggestion that doctors may refer useful websites to a patient in the consult...